Assisted Migration Services

This article will provide the proper expectations for using our On-boarding team to facilitate an assisted migration from your existing mail server to our mail servers. This service is performed at a cost of:

Standard Migration: $15/mailbox (migration using an automated app)

Custom Migration: $50/mailbox

A custom migration may be required in these cases:

  1. Need support acquiring/setting pre-requisite items below for your migration
  2. Need support configuring devices
  3. Need support transferring previous non-Exchange contacts, calendar, tasks, notes

Our On-boarding team will work with you to build a custom plan and schedule for this migration.

In order to have a successful migration, there are a few things that we require from customers:

  • Provide accurate Usernames/Passwords for existing email accounts if needed
  • Provide PST files for Exchange Migrations if required by the plan
  • DNS Changes (including MX records and SPF records)
  • Configuration of mobile devices and email clients (Some older devices will require a complete data wipe before activating with the new services)
  • End User support and Education

Note: Customer responsibilities may vary based on custom migration plans.

The Migration Plan will need to be set before sending us any of your data.

Migration Applications:

Our On-boarding team may utilize an application to migrate your data. We are able to build a connection between your current mail server and our mail servers to transfer the data directly between the two servers. Also, we will need your current Outlook Web Access (OWA) address for Exchange or your mail server IP address or host name for us to make the connection to your server.

The types of data that can be migrated with Standard Assisted Migration are below:

Current Service Techs In Suits Service Mail Inbox Mail Sub-folders Contacts Calendar Tasks Notes
POP (Copy of Mail is D/L’d) Microsoft Exchange X
IMAP Microsoft Exchange X X
Microsoft Exchange Microsoft Exchange X X X X X X

The types of data that can be migrated with Custom Assisted Migration are below:

Current Service Techs In Suits Service Mail Inbox Mail Sub-folders Contacts Calendar Tasks Notes
POP in MS Outlook Microsoft Exchange X X X X X X
IMAP in MS Outlook Microsoft Exchange X X X X X X
Microsoft Exchange Microsoft Exchange X X X X X X

PST Import (Exchange to Exchange migrations):

Our On-boarding team can also import PST files directly into your Microsoft Exchange mailboxes to migrate your data in the event existing provider does not allow connections. We can offer you an FTP site to allow you to upload your data. Each PST file will require a special naming convention as follows:

username.domain.com.pst

Examples:

.PST for johndoe@company.com would be named --> johndoe.company.com.pst

.PST for john.doe@company.com would be named --> john.doe.company.com.pst

You can provide us with a .CSV file of your previous email environment's ExchangeLegacyDN. This will ensure that when you reply or forward existing emails that are migrated, won’t bounce. This will also allow you to work with your old/recurring appointments. For more information, please visit: http://www.msexchange.org/tutorials/Understanding-LegacyExchangeDN.html

Here is the command you would need to run from your Exchange server:

csvde -d "OU=domain.com,OU=Hosting,DC=exchange,DC=rackspace,DC=com" -l legacyExchangeDN -fx500.csv

Replace everything in quotes with the OU that your domain resides in. Then hit enter and your AD will export into a CSV file saved to the location that you are currently in.

Note: If any mailbox exceeds 2GB, that mailbox must be exported using the Outlook client. EXMerge has a 2GB PST size limit.

Note: If you have public folders, they will need to be exported to a PST file using the Outlook client. The permissions will need to be reset once migrated to our environment since they are not carried over.