FAQs

Hosted Exchange, other settings

Set Up SPF Records

When you add SPF information to your DNS records, you are able to specify the email servers you use to send email from your domain. This validates your sending email address, which can improve your email deliverability rate. In other words, SPF helps to keep your domain’s email out of your recipients’ spam folders.

To get started, you must first contact your DNS hosting company and ask them to add the following SPF information to your DNS records. Or, if you can log into the control panel for your DNS, you can make this change yourself.

Hostname:
@

Record Type:
TXT

Address:
v=spf1 [any combination of the below] ~all

Hosted Exchange and Email Hosting customers:
include:emailsrvr.com

If you send email from your own server (replace “1.2.3.4” with your mail server IP):
ip4:1.2.3.4

For example, if your domain falls into both of these categories, the SPF would look like the following:
v=spf1 include:emailsrvr.com ip4:1.2.3.4 ~all

Repeat these steps for every domain from which you plan to send email.
Note: When you are composing an email, you must use a “From” address (or, specifically, a “Return-Path”) that belongs to an SPF-enabled domain, otherwise SPF will not be in effect.

Hosted Exchange, DNS settings

MX and Autodiscover Records

Every domain name has unique settings that allow you to register it at one company while hosting email and websites at another. For Techs In Suits to host your email, you will have to “point” the MX records portion of these DNS settings to our email servers. In addition, you need to setup an autodiscover record so that users can easily configure Outlook using only their email address and password.

Contact your domain registrar and request the following change to your MX and autodiscover records. Or, if you have access to your registrar’s control panel for your domain, you can make these changes yourself.

MX Records

First Mail Server:
mx1.emailsrvr.com (preference 10) **

Second Mail Server:
mx2.emailsrvr.com (preference 20)

Hostname*:
@

Record Type:
MX

Address:
mx1.emailsrvr.com

Priority or Preference:
High or Low

  • No Hostname, but @ is a common notation to describe the domain itself.

** If there are existing MX records, make sure you change the preferences to a value higher than 20, or remove them completely.

Autodiscover Record

Hostname*:
autodiscover

Record Type:
CNAME

Address:
autodiscover.emailsrvr.com

TTL:
86400 (if Required)

Depending on your DNS provider, it might take up 24-48 hours for the MX and autodiscover record changes to take complete effect, you may want to make this switch during non-business hours or when email activity is light. You can calculate the exact time when the transition will be 100% complete by dividing the TTL shown at your DNS provider by 3600. In the example above, 86400 divided by 3600 = 24 hours.

Hosted Exchange Client Setup

Manually Setting Up Outlook 2007

The following article will get your Microsoft Exchange 2010 mailbox setup with your Outlook 2007 email client. Let’s take a look at the following steps below to get you going:

  1. First thing you’ll want to do is click the Windows Start button, select Control Panel, and then select the Mail icon.

    Note: Depending on what version of Windows you’re running, you may need to switch to Classic View to find the Mail icon or it may state 32-Bit.

  2. Select the Show Profiles button, click the Add button and enter in a name for this profile and select the OK button.
  3. Select the Manually configure server settings or additional server types check box, click the Next button.
  4. Select the Microsoft Exchange option and click the Next button.
  5. Next, simply enter in “outlook” in the Microsoft Exchange server address field and select the Use Cached Exchange Mode check box. In the User Name box, enter in your entire email address and then select “More Settings.”
  6. Nest, select the Connection tab and select the Connect to Microsoft Exchange using HTTP check box. Select the Exchange Proxy Settings button, enter in the Proxy Server address from the Outlook 2010 setup guide.
  7. Select both the On fast networks and On slow networks check boxes and under Proxy authentication settings, select Basic Authentication.
  8. Click Ok, Apply, Ok again, then select the Check Name box in the Connect window, enter in the Password and select the OK button.

    Note: You may receive a pop-up asking you to select your mailbox from a list. Select your mailbox and click the OK button.

  9. Your name will then be highlighted and a line will appear under the username field which indicates your profile has been configured. Select Next, finish, and open up Outlook.

Manually Setting Up Mac Mail With Microsoft Exchange 2010

The following article will help you setup your Microsoft Exchange 2010 email account with Mac Mail. Let’s take a look at the steps below to get you going:

Note: Exchange 2010 only runs with the 10.6 or Above OS (operating system) If you’re unsure about what OS you’re running, select the Apple icon located in the top left hand corner and then About This Mac.

  1. First thing you’ll want to do is open up Mac Mail and select File then Add Account. On the next screen enter in your Full Name, entire Email Address, Password and click Continue.
  2. Enter the following information into the fields below:
    • Account Type – Select Exchange 2007 if you’re Snow Leopard or Exchange if you’re on Lion (Mac Mail has not updated their Account type options for Exchange 2010 yet).
    • Description – Enter in a descriptive name of your choice for your mail account (e.g., Work Mail).
    • Incoming mail server – In the Server address field implement the following: connect.emailsrvr.com
    • User Name – Enter in your entire email address (e.g., myname@mydomain.com)
    • Password – Enter in the password associated with the email account you are setting up.


    Note: The Address Book and iCal Calendar auto setup feature are optional.

  3. Click the Continue button, check the Take Account Online Box and then click the Create button. Your account will then connect and mail data will begin to populate into your inbox.

Manually Setting Up Outlook 2010

The following article will get your Microsoft Exchange 2010 Mailbox setup with your Outlook 2010 email client. Let’s take a look at the instructions below:

  1. First thing you’ll want to do is click the Windows Start button, select Control Panel, and then select the Mail icon.

    Note: Depending on what version of Windows you’re running, you may need to switch to Classic View to find the Mail icon or it may state 32-Bit.

  2. Select the Show Profiles button, click the Add button and enter in a name for this profile and select the OK button.
  3. Select the Manually configure server settings or additional server types check box, click the Next button.
  4. Select the Microsoft Exchange option and click the Next button.
  5. Simply enter in “outlook” in the Exchange server address field and then select the Use Cached Exchange Mode check box. In the User Name box, enter in your entire email address and the select “More Settings.”
  6. Next, select the Connection tab, select the Connect to Microsoft Exchange using HTTP check box and then Select the Exchange Proxy Settings button.
  7. Next, enter in “connect.emailsrvr.com” in the Proxy Server address. Select both the On fast networks and On slow networks check boxes and under Proxy authentication settings, select Basic Authentication.
  8. Click Ok, Apply, Ok again, then select the Check Name box in the Connect window, enter in the Password and select the OK button.

    Note: You may receive a pop-up asking you to select your mailbox from a list. Select your mailbox and click the OK button.

  9. Your name will then be highlighted and a line will appear under the username field which indicates your profile has been configured. Select Next, finish, and open up Outlook.

Manually Setting Up Outlook 2011 (Macintosh)

The following article will get your Microsoft Exchange 2010 Mailbox setup with your Outlook 2011 email client. Let’s take a look at the instructions below:

  1. Next, we’ll open up Outlook and from the Outlook drop-down menu, select Preferences. In the Outlook Preferences menu, select Accounts.

  2. On the Accounts screen, select Exchange Account.
  3. Enter in the following information:’
    • Email address – enter in your entire email address (e.g., myname@mydomain.com)
    • Method – select User Name and Password
    • Username – enter your entire email address (e.g., myname@mydomain.com)
    • Password – enter the password associated with you remail address
    • Server – Enter “connect.emailsrvr.com” minus the parenthesis.

  4. Click Add Account, and confirm that Amber dot next to the account name turns from an amber color to a solid green (this may take a moment). Close all windows and you’re done!

    Note: The amber dot may take a minute or two to change from amber to green; If it doesn’t, check the accounts settings and password and make sure you’re using the correct EWS server address.

    Note: If you already have email on the server, your email will slowly begin to populate your inbox. This can take some time depending on how much data you have.

Android Setup

Setting Up Your Android With Microsoft Exchange

The following article below will get your Microsoft Exchange email account setup on your Android using the ActiveSync technology. To learn more about the ActiveSync please see the following article here; otherwise, let’s take a look at the following steps below to get you going:

Note: We recommend turning off wi-fi on your device before proceeding.

  1. After your administrator has purchased an ActiveSync license and assigned it to your email address, the first thing you’ll want to do is from your Home screen on your device select the Email icon.
  2. On the next screen enter in your full email address and password and then select Next. On the following options screen select Exchange.
  3. Next, in the Domain\Username field enter in your entire email address and be sure that the “Use Secure Connection (SSL)” is check and select Next at the bottom.

    Note: In some cases, A backslash may be added to your email address automatically once you’ve implemented it in the email field.

    Note: Depending on what OS of Android you’re running, if you have just the “Domain” as an option, you may leave this field blank.

  4. Your device will then start “Checking Incoming Server Settings” and on the next screen select OK to “Allow it to remoetely control some security features of your phone.”
  5. On the following “Accounts Options” screen select all that apply to you. On the next screen you’ll give your account a decriptiove name of your choice and select Done.

    Note: The following “Activate Device Administrator” feature is optional.

iPhone, iPad, iPod Setup

Setting Up Your iPhone, iPad, & iPod With Microsoft Exchange 2010 E-Mail

The following article below will get your Microsoft Exchange mailbox setup on your device using the ActiveSync technology. Let’s take a look at the following steps below to get you going:

Note: Your device must be at least a 3G, 3Gs, and with a 4.0+ iOS.

Note: Before we get started, please be sure your administrator has purchased you an ActiveSync license and assigned to your email address.

Note: We recommend turning off wi-fi on your device before proceeding.

  1. First thing you’ll want to do is from your home screen, tap the Settings icon on the iPhone.
  2. After tapping your Settings icon, you’ll Tap Mail, Contacts, Calendars, Add Account then Microsoft Exchange.
  3. The Exchange setup screen will open; you’ll then enter the following information:
    • Email – Enter your entire email address (e.g., myname@mydomain.com), using all lowercase letters.
    • Domain – leave this field empty.
    • Username – Enter in your entire email address.
    • Password – Enter in the password for your email account.
    • Description – Enter a descriptive name for your account (e.g., My Work Account). This description will only be visible to you.

  4. Tap the Next button and the device will attempt to verify the account. You may receive an “Unable to Verify Certificate message,” go ahead and Tap the Accept button.
  5. The device will than continue verifying the account. Once complete, tap the Server field, and enter in “connect.emailsrvr.com” minus the parenthesis.
  6. Tap the Next button and the device will then try to create a secure (SSL) connection to your Exchange server. When connected, you’ll see check marks along your settings to confirm that your account has been verified.
  7. Tap the ON/OFF buttons to select which information to synchronize with the Exchange server and then tap the Done button when finished.

    Note: Your iPhone may take a moment to sync all your information depending on how much you have on the Exchange server. To learn more about the mail settings on your device tap Settings from the home screen, than Mail, Contacts, & Calendars and than select your account. You’ll be able to customize how much data you would like to sync from the server.

Mobile Sync for Webmail: Windows Phone 7 and 8

Note: We recommend turning off wi-fi on your device before proceeding.

  1. Open the Settings app
  2. Select Email & Accounts
  3. Select Add an Account
  4. Select Outlook
  5. Enter your email address and password then click Sign In
  6. Be sure to select the types of data you want to sync and click “Done.”
  7. Note, there will be a pause while the phone tries to auto-configure, you’ll then see a “We couldn’t find your settings…” error. Click Advanced if/when this happens.
  8. In the next screen enter your Email Address in the User Name field.
  9. Enter the server mobilesync.emailsrvr.com in the Server field.
  10. Although Domain should be left blank – WP7 won’t enable the Sign-In Button unless some value is in that field. So enter any word as just a placeholder.
  11. Click Sign In again and you phone should begin syncing.

Note: The default account name is Outlook but this can be changed in the Settings App, under Email + Accounts. Simply select the account and type your preferred account name.

Note: MobileSync will not sync pre-existing Contacts or Calendar items from your device up into Webmail. You will need to either import the Contacts or Calendar items directly into Webmail or recreate them in Webmail.

Set Up BIS – BlackBerry

The BlackBerry setup steps vary depending on your wireless provider. You may need to consult the help documentation provided by your provider. To set up BlackBerry for POP, do the following:

  1. On the BlackBerry, select the Email Settings icon, or on your PC, log into your account at your wireless service provider’s BlackBerry Internet Service website. See below for major carriers:
    Alltel: http://www.alltel.blackberry.com/
    AT&T / Cingular: http://bis.na.blackberry.com/html?brand=mycingular
    Nextel / Sprint: http://sprint.blackberry.com
    Rogers: https://bis.na.blackberry.com/html?brand=rogers
    Telus: https://bis.na.blackberry.com/html?brand=telus
    T-Mobile (U.K): http://www.instantemail.t-mobile.co.uk/
    T-Mobile (U.S): https://my.t-mobile.com/Login/Default.aspx
    Verizon: https://bis.na.blackberry.com/html?brand=vzw
  2. Click the Set Up Account button.
  3. Enter your email address, password, and confirm password. The validation will fail since it is not a partner account.
  4. Click the I will provide the settings to add this email account option button.
  5. Click the Next button.
  6. Select This is my work email account.
  7. Click the Next button.
  8. Click the I will provide the settings to add this email account option button.
  9. Click the Next button.
  10. Enter the following information in the fields provided:
    • User Name—Enter your entire email address, using all lowercase letters (e.g., myname@mydomain.com).
    • Password—Enter the password associated with your email account.
    • Email server—Enter the secure server name:
      secure.emailsrvr.com
    • Email Address—Enter your entire email address, using all lowercase letters (e.g., myname@mydomain.com).

  11. Click the Next button.
    You should begin receiving new messages in approximately 20 minutes.

Simple Email Setup: Outlook For Windows

The Following Article will guide you through using our Simple Email setup tool located in Outlook Web Access (OWA.) to setup your Outlook email client with Exchange 2010. Let’s take a look and get started:

  1. First thing you’ll do is login into connect.emailsrvr.com with your email address and password.
  2. Next, in the top right hand corner select Options and then select See All Options. In the next screen, select Setup Outlook under “Shortcuts to things you can do.”
  3. After you’ve selected Setup Outlook your file will begin to download. Locate the file after it’s fully downloaded and double click on the file to run the file.
  4. As soon as the file finishes running, a pop screen will appear asking you for your credentials. Enter in email address and password for the email account your creating and the verification process will begin.
  5. After your credentials are verified, Outlook will begin to open and another screen will ask you for your credentials one more time. Enter in your email address and password, select OK and if everything is correct, your profile will be created and mail will start to sync to your inbox.

Use OWA (Outlook Web Access)

Hosted Exchange users can access email and data any time, from any Internet-connected computer, via Outlook Web Access (OWA). OWA allows you to access your personal contact list, email folders, calendars, and public folders.

There are two versions of OWA: Premium and Light. Premium is available whenever you log in using Internet Explorer 6 or higher. Light provides fewer features (e.g., no access to public folders, no HTML composing, no access to other user mailboxes, no notifications/reminders, etc.) than Premium, but it works with most other browsers, including Firefox and those on Mac and Linux machines.
OWA access may time out automatically after 60 minutes.

To log into OWA, go to:

outlook.emailsrvr.com

Each user can log into OWA using their email address and password.

To get instructions on OWA features, click the Help link in the upper right corner of the OWA screen.

Exchange Migration Assistance